We are constantly trying to improve the quality, content, and value of our holidays. Your views will help us to achieve this aim.

Client Name

Cabin Type

Tour

Departure Date

Cabin Number

PRE-DEPARTURE SERVICE

Overall Satisfaction with UK office service Excellent Good Fair Poor

Efficiency of processing your booking Excellent Good Fair Poor

Visa Service Excellent Good Fair Poor

Pre-departure information Excellent Good Fair Poor

ITINERARY LEAFLET

Clarity and ease of reading Excellent Good Fair Poor

Accuracy in describing your holiday Excellent Good Fair Poor

FLIGHTS

Who was your international carrier

How would you rate the services of your international air carrier? Excellent Good Fair Poor

TRAIN

Did the accommodation on the train in general meet with your expectations? Excellent Good Fair Poor

Your compartment Excellent Good Fair Poor

Bar Service Excellent Good Fair Poor

Restaurant Service

Service Excellent Good Fair Poor

Wine & other drinks with meals Excellent Good Fair Poor

Food Quality Excellent Good Fair Poor

Quantity of Food Excellent Good Fair Poor

Carriage Attendants

Friendliness Excellent Good Fair Poor

Efficiency Excellent Good Fair Poor

Service of Tea & Coffee Excellent Good Fair Poor

Cleanliness of compartments Excellent Good Fair Poor

Cleanliness of Carriage and WCs Excellent Good Fair Poor

How did you sleep on board the train? Difficulty Sleeping Difficulty 1st night Slept Easily

HOTELS, EXCURSIONS & RESTAURANTS

HOTELS

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excursions/City/Location Excursion

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

We used several off-train restaurants. Please comment.

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

Excellent Good Fair Poor

This tour included a fairly extensive tourist program, was it: Too much Too little About right

Was there anywhere you would like to have spent more time or anywhere you would like to have skipped?

From your knowledge of other tours

How do you consider the management of this tour overall? Excellent Good Fair Poor

Local Guides Excellent Good Fair Poor

Your Tour Manager Excellent Good Fair Poor

What was your overall impression, if asked by a friend to comment on your experience of the journey or the countries? Excellent Good Fair Poor

What was your favourite part of the trip and why?

Are there any specific recommendations for improvements you would like to make?

Overall was your holiday Excellent Good Fair Poor

How would you rate the tour on a value for money basis? Excellent Good Fair Poor